A comprehensive remote monitoring and management solution that is deployed on thousands of computer systems. Precision Repair monitors and manages all local and cloud IT infrastructure and applications, including support for the full range of mobile devices. Our Managed IT Service allows our customers to shift their IT support to us so that they can focus their attention away from technology and on to their core business. Minimizing your company’s downtime is our goal.

Monitoring

Precision Repair deploys agents on networked systems to monitor the health and state of key components and services. These agents look for signs of impending failures, and if detected, can take automated action to remedy or escalate issues to the attention of our support technicians. Support tickets are automatically created and all actions are logged for compliance. Active Issue notifications and dashboards provide at-a-glance access to critical information. The following is a sample list of items that are monitored.

• Servers and workstations
• Critical services ( Exchange and SQL Servers )
• Disk space and Raid status
• Performance Status
• Backup Status ( Local or Offsite )
• Software, licenses and security updates
• Error logs

Remote Access/Control

Precision Repair technicians can quickly and securely gain access to your systems for instant support and maintenance. When technology is not functioning properly, you need it fixed promptly. Using our remote control service’s we are able to resolve most issues without the need for an onsite service call. Our remote support tools allow us to get your machine back online with minimal interruption.

Patch Management

An essential part of Precision Repair managed services is patch management. From fixing security vulnerabilities to improving performance – keeping systems current and secure.

Flexible Application Compliance

Checking to ensure that all applications in your environment are compliant is a cumbersome, manual process. The use of group policies allows us to create Application Compliance rules that automate the process of allowing or disallowing applications – removing the number of repetitive tasks that need to be performed. In addition, based on a user-defined “approved” list, Our techs are alerted when a machine is not in compliance. This is another key step in reducing spam and virus introduction into an organization’s network, by limiting the type of applications that can be installed.

Real-Time Display of CPU/Memory/Process Updates

Our monitoring dashboard provides a quick view of CPU and memory-consuming processes and can easily display supporting information about what resources are being consumed. This valuable data greatly reduces the time our technicians take to identify and resolve performance issues.

Asset Discovery & Audit Reporting

Precision Repair remote monitoring agents discover and collect the digital details of all devices, software and product keys on your network for use in monitoring and management activities. Precision Repair can quickly provide our customers with an asset report listing all the systems, serial numbers, product keys, application names, etc. that are deployed on the network. This greatly helps to keep your organization in compliance with vendor specific licensing agreements.

Antivirus & Spam Protection

Precision Repair offers a complete solution for network-wide antivirus and spam protection. An Active Antivirus / Anti-spyware solution can detect, destroy, and protect workstations, servers and applications from malicious attack.

Backup

Precision Repair’s managed backup technology simplifies local and remote backups and storage. We can provide local and offsite backup solutions, as well as, bare metal restore, full and incremental backups, disk-to-cloud and physical-to-virtual backup.

Mobile Device Management

Managing multi-vendor smart devices can be difficult. Precision Repair can make it easy to incorporate and manage smartphones, tablets and other devices in your organization, including the control of App lists, lost, recovery, remote wipe and GPS tracking.

We provide on-site computer repair services to business clients. Scheduling is handled thru our service desk. Computer software and hardware problems are quickly diagnosed and corrected as efficiently and economically as possible.

Many Chicagoland businesses use our services to assist with network and computer problems that affect day to day operations — from servers to workstations and printers.

We offer Offsite Backup solutions which provide your business with encrypted daily backups of your data. The backup interface makes it simple to protect all your physical data from full system images to granular files and folders.

Implementing a data cabling network with with Precision Repair means outfitting your business with the information and communication hardware it needs to meet the demands of today’s business.

We have over 20 years of experience in designing and installing custom network cabling solutions in commercial, industrial and retail environments, both for large and small projects. While specializing in providing reliable, efficient, cost-effective and quality data cabling services, we offer maintenance services for all our data cabling projects so that businesses can be confident in the quality and longevity of their data cabling networks. We also offer comprehensive network wiring audits for existing building infrastructure.